The challenge
In response to growing concerns over customer dissatisfaction and increased complaints, a financial services organization recognized the need to identify and address any weaknesses within its operational processes.
The task
emagine was deployed to comprehensively examine the organization's existing processes and provide recommendations for improvement. Additionally, they sought our expertise in conducting a detailed analysis to identify potential failure points within these processes.
The solution
A process review workshop was performed, where a Value Stream Map was conducted to outline the potential waste steps.