Are you an Application / Delivery Support Manager experienced in supporting a global organisation?
emagine is looking for your skills to join a squad responsible for Productivity, Collaboration, Documentation tools.
Applications supported by the squad include: Accolade (Biarritz and Wego), WAVE, Gotit, IsEazy, Vyond, Wevideo, DeepL, Digital business cards.
Key Skills:
Application / Delivery Support Manager with 3 plus years’ experience
ITIL certified or excellent knowledge of ITIL practices
Strong customer service, project management, and quality control skills
Effective communication skills with stakeholders at all
Autonomous, ability to work remotely in a collaborative and multicultural environment
Ability to analyse functional and technical needs
Appetite for new technologies and willing to learn new concepts
Solid problem-solving skills
Fluent in English, French nice to have
Key Tasks:
Own several Productivity and Collaboration applications and solutions
Ensure end-to-end service delivery in an ITIL environment
Contribute to the development, implementation and execution of procedures
Build strong relationships with internal customers, end-users, support teams and providers
Assist the continuous improvement by identifying and collecting service enhancements
Regular meetings with the providers to suggest new features for application elevation
Maintain a service portfolio and identify the right solution for the right usage
Contribute to the applications landscape rationalization
Responsible for product’s budget forecast and contract follow-up
Provide Level 2 support
Handl critical incidents and problems with providers
Carry out studies and projects and oversee implementation
For full project details please apply with your latest CV or call Brendan with your questions.
