emagine are looking for an ITSM Service Delivery Manager.
Location: Lyon
Duration: 1 year +
Full remote.
Key Skills:
Service Delivery Support: Assist the ITSM Service Delivery Manager in managing and coordinating IT services to meet business needs and expectations.
Process Improvement: Contribute to the continuous improvement of ITSM processes and practices in alignment with ITIL standards.
Documentation: Develop, maintain, and update IT service documentation, including process guides, and operational procedures,
Communication: Act as a liaison between IT teams and business units, facilitating clear and effective communication in both languages.
BMC Helix: Utilize knowledge of BMC Helix to support ITSM functions and enhance service delivery.
Pressure Handling: Effectively manage and prioritize tasks in a fast-moving environment, maintaining high-quality service delivery.
Key Tasks:
ITIL certification or equivalent.
Experience with ITSM tools and software.
Familiarity with service desk operations and customer support.
Fluent in english
For full project details please apply with your latest CV or call Marc with your questions.
